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Trinity is a community of people, laying down a foundation for a society of equals, through dialogue and consensus as a way of living together in the world, and we have come together because we share the same vision of a world where everyone has a home.

Our Culture

Because culture is a word with many meanings and connotations, in order to avoid confusion, it is necessary for us to define what we mean by it. 

Every organisation has a culture, the question is whether we leave its development to chance or consciously construct a culture in which we are at our best.

Culture can be defined as ‘the underlying values, beliefs and principles that serve as the foundation for an organisation’s management system as well as the set of management practices and behaviours that both exemplify and reinforce those basic principles’.

Or to put it another way, Jim Cannon, in his book of 2006 ‘Making The Business Case’ states that:

‘Culture sometimes defined as ‘the ways we do things together’, is based on a shared set of beliefs about the right set of actions in any context.’

And Dutch Psychologist, Geert Hofstede, ‘As culture is a group phenomenon, we use it to analyse the behaviour of groups and make an assessment of the likelihood of groups of people acting in a certain way. That is to say, one person does not represent a whole culture, and a group of people from one culture are more likely to act in a way that is appropriate for that culture. Subsequently, people from the same culture tend to act in a similar way, especially when they are together.’ 1980

We define it as ‘the way we do things around here’; what we do, how we do it and why?

Logical Levels

In 1998 Robert Dilts created a model that helps us to understand the different levels at which we experience our world, including, culture. 

So here’s an example of the hierarchy paradox, hierarchy being good for organising life, but not those who live it. This model is very much a hierachy of levels of processes within an individual or group.

The function in each level is to synthesise, organise and direct the interactions on the levels below it. Something on an upper or inner level could ‘radiate’ downward or out, facilitating change on the lower or outer levels. Something on a low or outer level could, but would not necessarily, affect the upper or inner level.

The model is particularly helpful in understanding change for individuals and organisations. It provides a powerful framework for deciding at what level to work to bring about the required change.

In other words, the model takes a systemic approach to change rather than a one dimensional approach.

The life of people in any system, and indeed the life of the system itself, can be described and understood on a number of different levels:


This refers to everything outside of yourself and is the state of the external context in which people are living and acting -where and when our actions are taking place.


This relates to the specific steps taken in order to respond to the environment and reach a desired outcome. They involve what must be done and accomplished


This refers to the mental maps, plans, strategies, skills and strengths by which groups or individuals select and direct the steps they take within their environment. They direct how steps are generated, selected and monitored.

Beliefs and Values

These provide the drivers that support or inhibit particular capabilities and behaviours. They relate to why a particular path is taken and to the deeper drivers of people’s actions.


These factors are a function of who a person or group perceives themselves to be. This level has to do with the unique, distinguishing characteristics that define an individual, group or organisation.


This relates to people’s experience of contributing to the larger system of which they are a part. These factors involve for whom or for what a particular step or path has been taken.

Our purpose is to end homelessness. We are authentic. We value resilience and we’re capable of trust.

We submit to one another’s will in love which includes necessary conflict, we disagree, we question, challenge and commit.

Using the Logical Levels we take a systemic approach to change, as the framework identifies what work at what level is required to bring about change.

We have used this structure since 2021 and it has served us to thrive in a time of global crisis, whilst exceeding in delivery of our plans. We have used this structure to organise, recruit and train.

Trinity’s Logical Levels

Our Environment – Everyone has a home or at least a bed for the night.

When a house is cared for, it becomes a home. It reflects on the residents and this small community starts to care for themselves. This is expressed in caring for others and this creates sustainability, for each resident, each house, neighbourhood and the wider community.

Our Behaviour – We submit to one another’s will in love

Each house is a community where we believe in our convictions and have the confidence to be ourselves and speak up. We look after the house, look after one another and look after others and we hold one-another accountable for behaviours that achieve our purpose – ending homelessness.

Our Capability – We’re capable of trust

We trust, believing in our convictions and having confidence to be ourselves and speak up. It’s our story that proves we’re resilient. We may have survived we may have thrived and the simple fact is we’re here aren’t we. And no matter if we’re thriving or just surviving we’ve got some skills, some strengths, we made some good decisions. These may be obvious or not, it doesn’t matter, it doesn’t alter the fact that at some point in our lives we have thought for ourselves and we have got what we wanted or needed.

Our strengths have a unique pattern, a unique structure based on our unique experience and based on things like; where we are, what we’re doing, what we can do and what we care about.

We know how to get what we want because we’ve done it before. Whether we’re aware of it or not, by learning how we’re strong, we have the capacity to increase both our strengths and our learning. We become more resilient and in turn get more of what we want.

Ernest Hemingway wrote: “the world breaks us all and some are stronger at the broken places”.

This speaks to the resilience of the human spirit, the idea that our experiences, even the most difficult ones, can shape us into stronger, more resilient individuals.

The Japanese art of Kintsugi repairs broken and cracked vases with solid gold. The cracks are not covered up, on the contrary, embracing imperfections, they become the most precious part of the vase. This symbolises the beauty that arises from embracing our scars and showing that our past struggles only make us more valuable and resilient. To change we first have to accept ourselves as we are.

We can trust our strengths, we can trust ourselves, we can trust. Through owning and sharing our story of resilience we can be our authentic selves, real.

Our Value – Resilience

We value resilience because it’s the key, not only to how to ‘get back up and carry on’, it also contains learning about the structures of our beliefs and capabilities – our strengths.
Our strengths are what we have learned about ourselves from our experience of life. We can trust where we’re strong, we can trust in the effect of using our strengths because it gives us confidence. Confidence that we can do something, confidence that we can get what we want. The more we use our strengths the more we get the effect that we want.

We believe fundamentally, our resilience comes from our capability to trust ourselves, on the mountain top and in the valley, in the highs and the lows, when it’s bright or when it’s dark, trust deep down, below the surface our real selves, our authentic self. Real.

Authenticity, Resilience and Trust – the ART of Trinity.

Our Identity – Authentic

Old things have scrapes and scratches, dents and worn down places, and they all tell their story. We all have a story, our scars and worn down places give up our past and serve to remind us of our experiences, our unique experiences. We are our stories. Provenance is the story that proves authenticity. It’s important because it proves something is authentic, it proves something is real, like an original manuscript or an artist signature on a painting. Our provenance is important too, our authentic story after all it’s all we really have it’s all we really are.
We are free to live, work and play authentically, when we accept all parts of our story, of ourselves. We can live free from limiting ideas and expectations, and we can choose our own course in life and reach our true potential.

To do this we look for purpose, something bigger than ourselves. Ending homelessness requires authenticity, resilience and trust.

Our Purpose – Ending Homelessness

I can end homelessness only if you want to.

We want the same thing, we have the same outcome, the same purpose for being there, we can trust each other because we need each other, we’re equal.

Recognising a shared goal, unites people regardless of their backgrounds or circumstances. It underscores the idea that common aspirations can bridge differences and create a sense of equality and unity and that our collective efforts can lead to meaningful change for everyone involved. That’s how it always starts and that’s how it will end.

We are a community where hierarchical structures and authoritarian attitudes have been redesigned and authoritarian notions of power and control have been replaced with a vision of community as a loving activity in whose life and work we participate in. We are a community of equals in which dialogue and consensus are the basic constituents of living together in the world.

Look after our home, look after one another and look after others. It’s that simple.

What is our culture?

Trinity is a community of people, laying down a foundation for a society of equals, through dialogue and consensus as a way of living together in the world, and we have come together because we share the same vision of a world where everyone has a home.

We believe our authenticity comes from trusting our resilience. We choose to trust our strengths and resilience, it makes us who we are, authentic.

We are a community of equals, we are Trinity. We are more than just a roof over your head, we’re home.