Steve has worked in the homelessness sector since 1992, first helping to establish a new youth housing service in South Bucks and then working for Yeldall Homeless Projects as a Project Worker. Promoted to Housing Manager a year later Steve then became Director of Housing in 1999.
In 2003 Steve left to study for a MA in Theology, to work on Organisational Development in Burkina Faso, and to develop Rehabilitation and Children’s services in Sri Lanka. In 2005 Steve returned to Yeldall to oversee the separation of the Homeless services from the Rehabilitation services and Trinity was established in 2007. Under Steve’s leadership Trinity has grown from housing 40 people and being grant dependent to housing 225 people and being financially self-sustainable. Steve is an NLP Master Practitioner and NLP Leadership Trainer.
Geetha started her career in accounting in 1990 with Arthur Anderson as an auditor during which she completed her CIMA education and obtained Associate membership in 1997 in Sri Lanka. Geetha also graduated MBA with distinction from Humberside University in 2001. Since 1997 Geetha has worked in the UK as Project Accountant at Air Product PLC, Financial Accountant at Mind, Project Accountant at Diageo and Retail Analyst at Musgrave.
In 2008, Geetha joined Trinity Homeless Projects as Finance Manager and was promoted to Finance Director in 2010. Geetha has established accounting systems to ensure internal controls and prompt statutory compliance. Due to Geetha’s financial leadership and guidance the trading subsidiary has turned profitable and the charitable service has grown from £1m to £2.5m. Geetha’s knowledge and experience has proven to be vital for the survival and success of the charity.
Annette joined Trinity in 2011 as a volunteer at The Big SleepOut and quickly realised she wanted to be a part of this innovative organisation.
A contract to manage a winter night shelter followed and she has since worked in housing for Trinity in a variety of roles to become Trinity’s Housing Director this year. Previously Annette had a successful and varied career in recruitment, IT and teaching.
Chair of Trustees
Donald Graham has held a number of management and senior management roles in both the commercial and charity sectors in a career spanning over 30 years. Since 2000, he has worked in housing, helping vulnerable adults including people who have been homeless, addicts and ex-offenders. For the last 10 years, he has held management positions for a leading national offender rehabilitation charity. This has included running an ex-offender service, leading the charity’s Housing Team and undertaking a senior regional Area Manager role. Donald is passionate about seeing people thrive, despite any challenging life circumstances they may face. He is also committed to understanding the needs of others and their priorities in order to help them meet their objectives.
Alan Madge has had thirty years of experience working in the Department of Health, which he joined (then Ministry of Health) in 1964. His last job before taking voluntary early retirement in 2006 was organising social surveys to inform government policies on Health. He has also been an investigating officer with the Health Service Commissioner (Ombudsman); part-time tutor with the Open University; Finance Manager of a European Social Fund Project on continuing education at Brunel University; and Manager of a Visitor Centre for the Colne Valley Regional Park in Denham, near Uxbridge.
Fiona has been working in IT for over 25 years, through her various roles she gleaned a love for all things tech but most importantly she loves working with great people. Which is what attracted her to Trinity and SHOC. The amazing job that every single person there does in supporting the people who need help the most is incredible. Giving them a sense of hope, purpose and belonging whilst helping to get back on their own two feet is so inspirational. Each one of us can make a difference if we put our minds to it…
Paula Soares is a Health & Safety and Environmental Manager for a manufacturing business, with an academic background in Forensic Psychology. Originally from Portugal, Paula arrived to the UK 11 years ago and in the same year she came into contact with Trinity Homeless Projects. Since then the charity has been part of her life as she believes that the unique and effective way that the charity works has great impact in transforming lives of those who unfortunately face homelessness. She’s been a trustee since 2017.
Ray Waite’s two main employments were SD-Scicon UK Ltd, a large software company, where his roles included Managing Director with over 2,000 staff, and Unisys, a large computer systems company, where he was UK Information Systems Director. Being a Trustee of Trinity (and SHOC) is important to him because he believes that everyone has a right to a roof over their head and he wants to do as much as possible to end homelessness. After a Cambridge degree and a successful career in business management in the computer software industry, Ray has taken on many voluntary roles including: Business Mentor for The Prince’s Trust, Volunteer Coordinator for the London & Slough Run, feeding and supporting people suffering from homelessness. He’s been a Trustee of SHOC since 2002 including 5 years as Chairman, and a Trustee of Trinity since 2014. All of these roles have been based on a strong desire to help vulnerable people.
Mike Crane has over fifteen years experience working in the public sector working within both the Higher and Further Education sectors, including six years at Uxbridge College holding the position of Community Outreach & Development Manager, and three years with the University of West London where he held the position of Assistant Head of Future Skills, the Universities’ newly established Business Engagement Department. On leaving the public sector, Mike took up the role of Business Development Manager for Uxbridge Forward; a business and community partnership working with the public, private, statutory sectors, working to enhance and develop services within the area. He now works for Savills Place, as the Business Improvement District (BID) Manager for Uxbridge Town Centre, a position that he has held since June 2017.
John Hicklin is an experienced consultant with a strong product management background and over 30 years involvement in the IT and Telco sectors. John’s thought leadership has been recognised in conference-speaking and participating in PR and media briefings.
Although John’s professional career has focused on technology, he has been actively involved in the voluntary sector, having held chairman and trustee roles in charitable organisations, including Trinity. Although their missions may be different there is much to be gained from the cross fertilisation of ideas between ‘the third sector’ and commercial organisations. John has provided business skills training to young entrepreneurs in SE Asia, and has worked with Trinity shaping a successful social enterprise strategy.
Jim Cannon specialises in organisation design and development and has consulted with organisations in UK, North America, Europe, Middle East, Africa and Asia. Jim works as a coach to directors and senior executives, as well as mediating and facilitating events designed to improve the effectiveness of Boards and organisations. He speaks regularly to directors and at conferences, and runs an extensive range of training courses for the Chartered Institute of Personnel and Development (CIPD) as well as other organisations. He was a visiting lecturer at Geneva University, and continues to be a Trustee of Trinity because “I have never been homeless or hungry, but it is a state that evokes the worst fears. In a small way I want to contribute to helping one of the worst social ills of our time.”
Head of Coaching
Lucy has worked for Trinity for four years, having come from the drug and alcohol and criminal justice industries. She spent over 3 years working as a Senior Resident Coach for Trinity and has loved every minute of it, before being made Head of Coaching in 2019.
Coaching transforms lives and she loves witnessing the change residents make in their lives. She feels very privileged to be working for Trinity and is passionate about supporting individuals.
Head of Partnerships
Sue Serret began supporting others since she was 19 years old when she trained as a counsellor for young people, volunteering as a detached youth worker in Hillingdon and supporting sex workers on the streets of the Moss Side Estate in Manchester. Outside of volunteering Sue has worked in publishing, financial services and local colleges. In 1997 Sue originally started as a volunteer for Yeldall supporting residents to find work. She was part of the team to open Trinity’s first Furniture Store and an NVQ Centre delivering qualifications to those suffering the effects of homelessness, the first of its kind in the UK. Since then Sue has worked in just about every part of the service from housing, day centre, bid writing and fundraising events. Her passion is to bring together the entire community to help Trinity and SHOC achieve its mission: to end homelessness. Sue is a qualified trainer, facilitator, NLP practitioner and motivational speaker.
Head of Housing
Carys has now worked for Trinity for almost 6 years, having come from a background of customer service and the care industry. She spent a number of years as a Resident Coach before being promoted to Trinity’s Head of Housing. This coaching role gave her insight into how homelessness can impact people and how easily it can happen to any one of us. She has had the privilege to work with some amazing residents and she is very grateful that she has been allowed to be part of their journey whilst staying with Trinity.
It’s a privilege to work for Trinity and she is very proud of the work that we do, changing people’s lives.
Head of Retail
Mark joined Trinity in January 2007 after having worked in cargo warehousing at Heathrow since leaving school. Appointed originally as a Shop Manager of Trinity’s only furniture store, under Mark’s leadership the social enterprise has nearly quadrupled financially. Appointed Head Of Retail in 2009 Mark has overseen the growth of the business which now incorporates two furniture stores within the London Borough of Hillingdon and services 17,000 customers each year.
Mark’s mantra is that “everyone deserves a choice.”
During Mark’s time with Trinity he has gained a Certificate in Business Management from the University of Reading.
Sunny has been the Hayes Store Manager for over 10 years now. He has a particular passion for homelessness because he was previously homeless himself.
When Sunny was homeless, he became a resident of Yeldall (Trinity’s former sister project) and part of the conditions for staying there involved volunteering, which led him to take on a role at the Trinity Furniture Store.
Sunny enjoys his job as the Hayes Furniture Store is a key part of the Hayes community, and no day is the same.
Different people, different paths, different strengths… Everyone benefits.
As the Uxbridge Store Manager for 15 years and counting, Shahin Aziz serves the community with friendly customer service selling unique items of furniture and electricals.
Visit our stores and say hello!
Louise joined Trinity in September 2018. Prior to Trinity, she worked in the drug and alcohol services in Surrey, and has had previous experience working with homeless and vulnerable adults as an advocate at SHOC, and as a support worker for teenage parents.
Louise enjoys the work she does and seeing people succeed in life.
When people ask what Trinity is Louise has great pride in explaining what we do!
After completing her degree in Psychology and Sociology, Louise started working in Brent as a Floating Support Worker with clients with physical disabilities and housing needs.
Since then, Louise has worked in criminal justice roles and supported Harrow Probation Services.
She is enjoying her current role at Trinity and enjoys working with her residents to help them achieve their outstanding support goals.
LZ has had a varied customer service background before joining Trinity as a Night Shelter Assistant and then continuing on as a Resident Coach.
LZ is driven to make a difference in a positive way and tries to lead by example to his residents.
Reconnection & Resident Coach
Graeme started working for Trinity in January, starting off in the Winter Night Shelter and then moving onto a Resident Coach role.
Graeme has a background in sports coaching, starting off as a golf coach and then moved into the education sector as a PE teacher.
He has a holistic approach to his coaching… “It’s not just about the task or goal, it’s about the whole person, physically and emotionally!”
He loves supporting people to achieve their goals and takes great pride in letting others know that he works for Trinity.
Sparkly Communications Princess
Rammi started working for Trinity last year, after previously working in digital marketing and public relations for NGOs, nonprofits, and the occasional government agency.
She can be found most days developing/maintaining websites such as this one, monitoring the social media feeds of Trinity and SHOC, and trying to convince people to add more glitter into their daily lives. Let her pet your dog or show her a picture of your cat and she’ll be your best friend for life.